Digital Trust: Supporting Individual Agency
This paper discusses the interaction between digital technologies and human users, describing how protecting individual choice and agency is essential to any trustworthy system. To effectively establish and maintain digital trust, these individuals must be able to recognize themselves as stakeholders with the agency to self-navigate digital technologies.
This paper discusses the interaction between digital technologies and human users, describing how protecting individual choice and agency is essential to any trustworthy system. To effectively establish and maintain digital trust, these individuals must be able to recognize themselves as stakeholders with the agency to self-navigate digital technologies.
It raises examples from the data management space, a sector at the forefront of navigating digital trust considerations, to explore how organizations can make decisions that enable individual agency and foster digital trust. The paper applies by-design principles to transparency, digital literacy and privacy, offering suggestions for how these concepts can be embedded into the user’s experience of a digital product or service.
Among the various dimensions of digital trust, three of the most relevant are highlighted due to their direct relationship with individual agency: transparency, privacy and redressability.
Lectura adicional Todo el contenido relacionado
Social media in the crossfire: This is how you establish 'digital trust'
Our lives are digital. From working and reading blogs, like this one, to bank transactions and social interactions, so many of our everyday activities now depend on digital technologies.
Were the Luddites right? Why building digital trust is key to technological innovation
The Luddites had the right idea. While today “luddite” is a pejorative term aimed at people who refuse to use or understand new technology, this 19th-century protest movement likely stemm...