JD.com is one of China’s largest retailers, online or offline, and the world’s third largest internet company by revenue. JD leverages its advanced technological capabilities in artificial intelligence, big data, cloud computing and other areas to provide users with an unparalleled customer service experience. The company is integrating advanced technology to develop smart supply chain solutions. Guided by its Retail as a Service strategy, JD is committed to building platforms that improve its own service, empower its partners, and facilitate complete industry transformation to provide the world’s best possible customer service experience and the most value to society.